Body and Mind Studio - Terms and Conditions of Business...

Body and Mind Studio Terms and Conditions of Business…

In these Terms and Conditions “Body and Mind Studio” means Body and Mind Studio Limited (company number 06757605) trading as “Body and Mind Studio”; “Goods” means the goods and/or services to be supplied by Body and Mind Studio to the Client in accordance with goods and/or services offered on Body and Mind Studio’s website, leaflets and/or other verbal/written communications; and “the Client” means the person who accepts Body and Mind Studio’s quotation, website and/or leaflet pricing for the supply of Goods or whose order for the Goods is accepted by Body and Mind Studio and where the Client comprises two or more persons their liability shall be joint and several.

These Terms and Conditions apply to all contracts for the sale of Goods to, or the provision of work for the Client, to the exclusion of any terms and conditions specified by the Client.

All Holistic Treatments

1. First Session - Includes completion of Body and Mind Studio medical questionnaire, analysis of the cause of the injury/problem area(s), any investigations by your general practitioner. An examination to determine the cause of the injury/problem area(s), followed by the treatment, and any constructive exercise plan. The first session sets the basis of any future treatments and any agreed action plan. The Client should allow 1 to 1.5 hours for this session. During the initial examination if it proves necessary to refer you to a specialist, the Body and Mind Studio therapist will talk you through your injury/problem area(s) at no cost.

2. The treatment programme you will receive is based upon sound treatment practise, and the information you have provided about yourself in the medical questionnaire.

3. The Client must inform Body and Mind Studio of any changes in your medical condition as soon as you become aware of it.

4. When exercising the Client must follow the instructions given at all times, if unsure of the instructions please telephone or e-mail Body and Mind Studio and ask them to be explained again.

5. No responsibility is taken for injury, illness or death to the Client unless the same is caused directly by the negligence of a Body and Mind Studio therapist.

6. The answers in the Client’s medical questionnaire shall be truthful, comprehensive, and the Client will not withhold any material fact to the best of his/her ability and knowledge.

7. 24 hours notice is required for cancellation of appointments. We regret that if notice is not given, 50% of the treatment cost will be charged. An invoice will be issued for this amount. Body and Mind Studio invoices are due for payment within 14 days of issue. Body and Mind Studio reserves the right to charge interest at the rate of 3% per month on all overdue accounts from the 15^th day from the invoice date until the date on which Body and Mind Studio receives payment in full (including interest) inclusive.

8. Appointments can be re-scheduled with appropriate notice (as detailed in 7. above) at no extra charge.

9. The Client is requested to arrive at least 5 minutes prior to their appointment time, but no earlier than 10 minutes prior to their appointment time as they may not be able to enter the building due to security in place. If the Client is 15 or more minutes late for an appointment, the appointment may have to be re-arranged and a 50% charge will be made.

10. Payments pre-paid online at www.bodyandmindstudio.co.uk - cancellations more than 24 hours prior to an appointment booked online will be subject to either a £5.00 handling fee or 30% of amount paid, whichever is the greater amount. All online payments are subject to a supplement to cover PayPal charges. This will be shown at checkout stage as “Postage and Packing”. If the Clients chosen date for treatment is not available, an alternative will be offered. We are unfortunately unable to give refunds due to the PayPal costs involved.

11. Treatment will not be carried out until any outstanding payments are received from previous treatments or cancellation charges.

12. Body and Mind Studio has the right to refuse treatment without explanation if we deem treatment may be detrimental to the Client’s health or safety or the health or safety of Body and Mind Studio’s therapist.

13. Body and Mind Studio requests that the Client is clean/bathed/showered prior to attending for a massage.

14. The Client may refuse treatment and/or halt treatment at any time.

15. The Client may request and is entitled that another person be present during treatment.

16. Persons under the age of 18 years will require a parent or guardian to be present at all times.

17. Gift vouchers are available for all holistic therapies and goods/services supplied by Body and Mind Studio.

Nature’s Sunshine Health and Nutrition Products

1. Paul and Rebecca Hopfensperger of Body and Mind Studio are Independent Distributors of Nature’s Sunshine health and nutrition products, and although they recommend the products to Body and Mind Studio clients, the business is a separate legal entity.

2. Paul and Rebecca Hopfensperger’s identification number is 261201 and use the title “Personal Wellness Coach”.

3. All Nature’s Sunshine business is conducted by Paul and Rebecca Hopfensperger in accordance with the Terms and Conditions of an International Nature’s Sunshine Distributor.

4. Any queries should be addressed via Nature’s Sunshine Products Inc, Unit 5, Hortonwood 32, Telford, Shropshire TF1 7YL.

5. Gift vouchers are available from Paul and Rebecca Hopfensperger at Body and Mind Studio premises, The Wellness Centre, 16 Risbygate Street, Bury St Edmunds, Suffolk, IP33 3AA, United Kingdom for all Natures’ Sunshine products. The full range can be found at www.OptimumNutrition4U.co.uk

Neuro Linguistic Programming (NLP)

1. Given that it is not uncommon for NLP work to raise emotional issues, Body and Mind Studio take the responsible step of asking the Client to sign a form to help ensure that NLP is suitable for the Client. This approach complies with best practice in the NLP industry.

2. 24 hours notice is required for cancellation of appointments. We regret that if notice is not given, 50% of the treatment cost will be charged. An invoice will be issued for this amount. Body and Mind Studio invoices are due for payment within 14 days of issue. Body and Mind Studio reserves the right to charge interest at the rate of 3% per month on all overdue accounts from the 15^th day from the invoice date until the date on which Body and Mind Studio receives payment in full (including interest) inclusive.

3. The Client is requested to arrive at least 5 minutes prior to their appointment time, but no earlier than 10 minutes prior to their appointment time as they may not be able to enter the building due to security in place. If the Client is 15 or more minutes late for an appointment, the appointment may have to be re-arranged and a 50% charge will be made.

4. Payments pre-paid online at www.bodyandmindstudio.co.uk - cancellations more than 24 hours prior to an appointment booked online will be subject to 30% of amount paid handling fee. All online payments are subject to a supplement to cover PayPal charges. This will be shown at checkout stage as “Postage and Packing”. If the Clients chosen date for treatment is not available, an alternative will be offered. We are unfortunately unable to give refunds due to the PayPal costs involved.

5. Treatment will not be carried out until any outstanding payments are received from previous treatments or cancellation charges.

6. Body and Mind Studio has the right to refuse treatment without explanation if we deem treatment may be detrimental to the Client’s health or safety or the health or safety of Body and Mind Studio’s therapist.

7. The Client may refuse treatment and/or halt treatment at any time.

8. The Client may request and is entitled that another person be present during treatment.

9. Persons under the age of 18 years will require a parent or guardian to be present at all times.

10. Gift vouchers are available for NLP treatments at Body and Mind Studio.

Gift Vouchers

1. Gift vouchers purchased from Body and Mind Studio either in person or via the online PayPal shop accessed via the company website at www.bodyandmindstudio.co.uk are valid for 3 calendar months or 90 days from the date of purchase, whichever is the longer period of time. Any request for use of purchased vouchers after this time, will be considered on an individual basis by Body and Mind Studio, and in the event that Body and Mind Studio allow the use of a voucher after this time, a charge of £5 or 10% of the voucher value, whichever is the greater will be charged. This will need to be paid via the Body and Mind Studio website @ www.bodyandmindstudio.co.uk prior to attending for treatment. All decisions by Body and Mind Studio will be final.

2. Gift vouchers may not be redeemed for money or refunded to the purchaser. They may only be used for treatments, products or services available at the time of use at Body and Mind Studio.

3. Gift vouchers may only be redeemed for treatments at the prices applicable on the day of treatment which can be found at www.bodyandmindstudio.co.uk.

Special Offers

1. From time to time, Body and Mind Studio run special offers and/or promotions. Only one special offer or promotion may be used at any one time.

2. Special offer treatments, products and services, may not be transferred to any other person(s) other than the person(s) it was purchased by/for at the time of purchase.

3. Special offers, when purchased are valid for use for 3 calendar months or 90 days from the date of purchase, whichever is the longer period of time.

4. No refunds are available for special offers purchased.

1. The copyright and all other rights in the material on the Body and Mind Studio website (www.bodyandmindstudio.co.uk) are owned by Body and Mind Studio or are included with the permission of the owner of the rights. As a visitor to the website, you may download a single copy of the material for your own private viewing purposes only. No copying or distribution for any commercial or business use is permitted without written consent of Body and Mind Studio.

2. All trade marks used on the Body and Mind Studio website (www.bodyandmindstudio.co.uk) are the property of their respective owners.

3. The Body and Mind Studio website features links to other web sites. While Body and Mind Studio hopes the Client will be interested in those websites, we do not accept any responsibility for their content.

4. Body and Mind Studio take every care to ensure that the information on their website, leaflets and other documentation is accurate and complete. However, some of it is supplied to Body and Mind Studio by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it.

5. The Body and Mind Studio website and leaflets are provided "AS IS" without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.

General

1. All Body and Mind Studio therapists are qualified in their particular fields and fully insured. Body and Mind Studio is therefore not legally liable for problems that occur during or after treatment is provided. Copies of all relevant qualifications are available for viewing at Body and Mind Studio’s premises if required. Should the Client require copies sent by e-mail, post or other, a nominal £10.00 fee will be charged to the Client.

2. To fulfil a booking request, especially on-site treatments at the Client’s chosen premises, and/or gift vouchers, Body and Mind Studio requires accurate contact telephone number/s, address, postcode and email address for the Client. Body and Mind Studio cannot be held responsible for any delays caused by inaccurate or incomplete information given to Body and Mind Studio.

3. As a Body and Mind Studio Client, if you have provided us with your e-mail address, we will from time to time send you e-mails and text messages with our latest offers, treatments and services. Should you not require us to send you this information please either send an e-mail to unsubscribe@bodyandmindstudio.co.uk from the e-mail address you wish to be unsubscribed and/or text UNSUBSCRIBE ‘your e-mail address’ to 07887 711333 and we will remove you from our mailing list(s).

4. Disclaimer: Nothing written or portrayed in Body and Mind Studio websites, leaflets, or documents should be taken as prescription, diagnosis or a substitute for consultation with your GP or health professional.

5. Body and Mind Studio will not be liable for any failures in the performance of any of their obligations under these terms and conditions caused by factors outside their control.

6. Body and Mind Studio reserve the right to restrict, suspend or terminate access to its’ website and/or services for any reason at any time. We accept no responsibility for any interruption to Body and Mind Studio’s website and/or services for reasons beyond our control.

7. This current version of our Terms and Conditions of Business supersedes all prior Terms and Conditions of Business, arrangements, warranties and understandings between the Client and Body and Mind Studio.

8. These Terms and Conditions of Business do not affect your common law and statutory rights.

9. These Terms and Conditions of Business shall be governed by and construed in accordance with English law, and any dispute shall be subject to the exclusive jurisdiction of the English courts.